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FAQs

IS THERE AN AGE RESTRICTION?

Games can be played by anyone from the age of 10 to the age of 99!
Groups of 2, 3 or 4 require at least 1 participating adult over the age of 18. Groups of 5 or 6 require at least 2 participating adults over the age of 18. Under 18s without the required number of over 18s playing as part of the team will be refused entry and not refunded.

IS IT SUITABLE FOR DISABLED PEOPLE?

Unfortunately our premises are not suitable for disabled people. We are on the first floor of a building, there is a full flight of stairs leading to our rooms.

CAN A HARD OF HEARING / DEAF PERSON / TEAM PLAY?

Absolutely. All clues are typed onto a screen in the room for you to read.

HOW CAN I BOOK?

Please pre-book your escape room experience on our website, in advance, to avoid disappointment.

For all rooms that you would like to play less then 18 hours away you will notice the slot says, “Call to Book”. Availability will depend on which Games Masters we have available at short notice. Just give us a call and we will do our best to accommodate you.

CAN I BOOK MULTIPLE ROOMS FOR THE SAME TIME?

The time slots for our escape rooms are set to start at 15-minute intervals to aid customer flow through the reception area. We welcome multiple team / group bookings. To book multiple rooms at once we are happy to adjust the timings as much as possible so that your rooms all start at the same time. Just give us a call to arrange.

CAN I PAY IN CASH?

We only accept payment by card.

CAN I BUY GIFT VOUCHERS?

Absolutely, they make great presents for all occasions! Please visit our Gift Voucher page

CAN WE CANCEL OR RESCHEDULE, AND WILL WE BE REFUNDED?

You may cancel or reschedule your booking by giving advance notice. Our cancellation and refund policy is as follows:
Over 7 days’ notice – cancel with a full refund or reschedule your booking (once).
Over 48 hours’ notice but less than 7 days – cancel with 50% refund or reschedule your booking (once).
Cancellations for any reason, including illness, under 48 hours – unfortunately non-refundable and cannot be rescheduled.

WHAT TIME SHOULD WE ARRIVE?

Please arrive at least 15 minutes before the start of your game. Please allow 90 minutes for the full SCRAMM Live Escape experience. This includes a 10–15 minute pre-game brief and introduction, 60 minutes in the room to try to escape, followed by a 10-15 minutes debrief and photo shoot.

WHAT IF WE ARE LATE?

If you are running late, please call us ASAP to let us know!
Due to our rooms having tight time schedules we cannot always accommodate late arrivals so we reserve the right to start your countdown timer at the time of your booking even if you’re not here and no refund will be given.
If you arrive within the first 15 minutes of your booked game time, you will have the option to play the remainder of your allotted time in the game.
If you are more than 15 minutes late for your booking you will unfortunately no longer be able to enter your game and no refund will be given.

WHERE TO PARK THE CAR?

As you turn into Station Road there is a car park on your left and another on the right.

SiP Car Park, Station Road, Banbury OX16 5AB

Once parked, walk back up Station Road onto Bridge Street, turn left and we are a few yards down on your left through the black door!

ARE THERE ANY RULES?

The rules are simple… no alcohol, no drugs, no jumping on furniture, don’t break anything etc. Handle objects with care. Please note, due to Health & Safety, players under the influence of drugs or alcohol will be refused entry and will not be refunded! The most important rules are to play the game and have fun!

WHAT SHOULD WE WEAR?

There is no dress code, but it is recommended that you wear comfortable clothing and shoes.

DO WE NEED TO BRING ANYTHING?

Just yourselves! Everything you need to escape the room will be provided.

HEALTH & SAFETY?

We want you to feel safe and enjoy your experience with us, that’s our priority.
We provide anti-bacterial hand sanitiser for you to use before you enter your game room. We regularly clean and sanitise each of our Escape Rooms.
We don’t run mixed group rooms so it will only be you and your team in the room while you play at your chosen time slot.

ARE WE REALLY LOCKED IN?

No, you will not be locked in. You will be able to exit the room at any point during the game.
All our escape rooms have their own ‘Push to exit’ button by the door so you can open the door to leave at any time in case of an emergency.

CLAUSTROPHOBIC?

The rooms are of a sufficient size and can comfortably accommodate 6 people.
The door is locked during the game, but you are free to leave at any point: If you begin to feel uncomfortable or claustrophobic there is a panic button by the door. Also, our Game Masters will be monitoring the room via CCTV and will be able to assist you if necessary.
If you all choose to leave the room, we cannot restart the game and no refund will be given in this instance.

ARE SCRAMM ESCAPE ROOMS PHYSICALLY DEMANDING?

None of our rooms require crawling through tight spaces, crossing uneven floors, bending and sliding, or going up and down stairs and ladders. No physical strength or high level of fitness is required. Please note, upon entrance to SCRAMM there is one flight of normal stairs to find us on the first floor. If you have any further concerns or queries, please call us before making a booking.

DO WE GET ANY HELP?

Our Game Masters will be monitoring you and your team via CCTV and may give you helpful hints. We give you clues (not answers) to point you in the right direction.

WE LOOK FORWARD TO SEEING YOU FOR AN HOUR OF FUN!

Booking Times

Various time slots available MONDAY TO SUNDAY

We require bookings to be made a minimum of 18 hours in advance.

If you wish to play same day, or the day and time that you are looking for isn't showing on our website please call us:
07786 254212
and we will do our best to accommodate you.

We are here to help make your  escape room experience as enjoyable as possible!

Pricing

2 PEOPLE: £24 per person
3 PEOPLE: £23 per person
4 PEOPLE: £22 per person
5 PEOPLE: £21 per person
6 PEOPLE: £20 per person

From The Blog

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Escape Room Experience with Gin and Rum Tasting

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Our Pricing

Our Pricing

2 PEOPLE: £24 per person
3 PEOPLE: £23 per person
4 PEOPLE: £22 per person
5 PEOPLE: £21 per person
6 PEOPLE: £20 per person

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