Frequently Asked Questions About Room Escape Games
WHAT TIME SHOULD WE ARRIVE?
Please arrive at least 10 minutes before the start of your game. Please allow 90 minutes for the full SCRAMM Live Escape experience.
DO WE GET ANY HELP?
Our Game masters will be monitoring via CCTV. If you are absolutely stuck, you will be provided with clues (not answers) to point you in the right direction
CAN WE CANCEL AND WILL WE BE REFUNDED?
You may cancel giving advance notice. Our cancellation and refund policy is as follows:
Over 7 days’ notice – cancel with a full refund
Over 48 hours’ notice but less than 7 days – cancel with 50% refund
Cancellations under 48 hours – unfortunately non-refundable as your scheduled slot could have been used by another team.
ARE THERE ANY RULES?
The rules are simple… no alcohol, no drugs, no jumping on furniture, don’t break anything etc. Handle objects with care.
Please note, due to Health & safety, players under the influence of drugs or alcohol will be refused entry and will not be refunded! The most important rules are to play the game and have fun!
The rooms are of a sufficient size and can comfortably accommodate 6 people. If players begin to feel claustrophobic there is a panic button and are able to leave the room at any time if they wish. Also, the game masters will be monitoring via CCTV and will intervene if they see any problems.
IS THERE AN AGE RESTRICTION?
Games can be played by anyone over the age of 10. Under 18s must be accompanied by a participating adult over 18. Under 18s with no over 18 playing as part of the team will be refused entry and not refunded. Certain rooms may have an age recommendation of over 18.
WHAT SHOULD WE WEAR?
There is no dress code, but it is recommended that you wear comfortable clothing and shoes.
DO WE NEED TO BRING ANYTHING?
Just yourself! Everything required to escape the room will be provided.
IS IT SUITABLE FOR DISABLED PEOPLE?
Unfortunately not suitable for disabled people, as there is a full flight of stairs leading to our rooms.